BSNL GSM Prepaid Mobile Service (2G & 3G)
Cost of Starter pack : Rs.20/-(2G SIM), Rs. 59/-(USIM), Talk Time - NIL, Validity-7 days.
Plan Vouchers :
MRP of Plan
Voucher (Rs.)
Plan Type & Tariff
Applicable
Initial Plan
Validity
Benefits Applicable
36 Saral Anant Lifetime Prepaid Lifetime tariff applicable
42 Per Second Plan 180 Days All on-net local call Charges - 1 p/sec
Local SMS – 60 Paise, National SMS – 70 Paise
37 Per minute Plan 180 Days All on-net local call Charges - 49 p/min
Local SMS – 60 Paise, National SMS – 70 Paise
180 General 180 Days General revised tariff applicable
151 Roam Free 90 Days Free incoming while Roaming
80 Pyari Jodi 90 Days
Scheme for BSNL Postpaid Landline/WLL customers
with Special facility of Free 30min/day calling on one
registered LL/WLL
40 Student Special 30 Days Scheme for students with Special facility of 5 Friends &
family nos. with reduced calling charge
102 Jai Jawan 30 Days
Scheme for Central Armed Force Personnel with
Special facility of Free 20 min/day calling to two
on-net Mobile/ LL/WLL anywhere in India
The freebies offered with each Plan Voucher will vary, as detailed below in prepaid tariff table.
To check freebies : Dial *112# and select option (1 to 6), the information about freebies available will be delivered by SMS.
GSM Prepaid Mobile Tariff under various Plans : PREPAID TARIFF TABLE
A. Plan Vouchers ->>> Saral
Anant
Per
Second
Plan
Per
Minute
Plan
General Roam
Free
Pyari
Jodi @
Student
Special
Jai
Jawan
a). MRP of Plan Voucher in Rs. 36 42 37 180 151 80 40 102
b). Free Usage Allowed with Plan Voucher (to be used within 30 days)
Free Voice Call In Min. In Sec. In Min. In Min. In Sec. In Sec. In Min. In Sec.
i) On-net 20 min. 1800 sec 50 min 150 min 6000 sec
ii) Off-net 10 min. 1200 sec 20 min 150 min 6000 sec
iii) Any network - - - - 7000 sec^ 30 min^ 8000 sec^
Free Video Call
Local/STD On-net 0 0 0 100 min 3000 sec 0 0 600 sec
Free Data Usage in MB 10 50 50 100 50 10 50 10
Free P2P SMS in Nos
Local 25 50 50 100 50 25 100 25
National 25 50 50 100 50 25 100 25
c) Initial Plan Validity in days Lifetime* 180 days 90 days 90 days 30 days 30 days
d) Applicability of STV All STVs are applicable Selected STVs are applicable
e) Bonus Period (GP-I) 15 15 days
(GP-II) NA 165 days
f)Minimum Recharge
Condition
Rs.200
every six
months*
NA NA NA NA NA NA NA
B. Plan Details:
Applicability 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G
Voice Call Charges Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Sec Rs./Sec Rs./Min Rs./sec
Local On-net 0.90 0.01 0.49 0.50 0.012 0.01 0.40 0.01
Local Off-net 0.90 0.012 0.59 0.60 0.015 0.012 0.60 0.012
Reduced call charges on 2
BSNL local numbers (Rs./Min)
0.30 Rs.0.30/
Min
0.30 0.30 Rs.0.30/
Min
Rs.0.20/
Min
N/A Rs.0.20/
Min
Page 2 of 4
Plans Details : Saral
Anant
Per
Second
Plan
Per
Minute
Plan
General Roam
Free
Pyari
Jodi
Student
Special
Jai Jawan
Friends & Family Number N/A 5 F&F# N/A
STD On-net 1.20 0.012 0.59 0.50 0.012 0.01 0.40 0.01
STD Off-net 1.50 0.012 0.59 0.60 0.015 0.012 0.60 0.012
Reduced call charges on 1
BSNL STD number (Rs./Min) 0.50 Rs.0.30/
Min 0.30 0.30 Rs.0.30/
Min
Rs.0.30/
Min N/A
Rs.0.30/
Min
ISD Call
As per prepaid ISD tariff. ISD tariff is subject to revision depending upon fluctuation
in International Carrier Rates
Video Call Charges Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min
Local On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
Local Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
STD On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
STD Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
Incoming Nil Nil Nil Nil Nil Nil Nil Nil
SMS $ Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS
Local 0.80 0.60 0.60 0.60 0.60 0.60 0.05 0.60
National 1.00 0.70 0.70 0.70 0.70 0.60 0.50 0.60
International 5.00 5.00 5.00 5.00 5.00 5.00 3.00 5.00
National Roaming
Voice Call Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Sec Rs./Sec Rs./Min Rs./Sec
Local On-Net 1.00 0.012 0.59 0.60 0.012 0.01 0.60 0.01
Local Off-net 1.00 0.012 0.59 0.60 0.015 0.012 0.60 0.012
STD On-Net 1.50 0.012 0.59 0.80 0.012 0.01 0.80 0.01
STD Off-net 1.50 0.012 0.59 0.80 0.015 0.012 0.80 0.012
Incoming Call 1.00 0.012 0.59 0.60 0$ 0.01 0.60 0.01
SMS $ Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS
Local SMS 1.00 0.70 0.70 0.70 0.70 0.60 0.50 0.60
National SMS 1.00 0.70 0.70 0.70 0.70 0.60 0.50 0.60
International SMS 5.00 5.00 5.00 5.00 5.00 5.00 3.00 5.00
Non-P2P SMS (From Home
LSA/While National Roaming)
2.00 2.00
Incoming SMS Nil Nil Nil Nil Nil Nil Nil Nil
Video Call Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min
Local On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
Local Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
STD On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
STD Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
Incoming Call 1.00 0.02 1.00 1.00 0$ 1.00 1.00 0.70
* For Saral Anant customers MRC Rs. 200 in six months is implemented as per present system of giving proportionate
validity with minimum of 45 days for Rs. 50 Topup and in multiples of Rs. 50 (ie. Rs.100 & 150 will extend validity by 90
& 135 days respectively)
^ Available in Home LSA only.
$ Maximum SMS limited to 200 SMS/Day.
@ Free local calls for 30 minutes per day to one BSNL Landline/WLL (Fixed/Limited Mobility) number in his/her own name.
# Reduced call charges to 5 Friends & Family Local Nos. : 3 on-net & 2 off-net
Call charges while in Home LSA Rs./Min : On-net & Off-net Numbers Rs.0.30/min
Each change in Number per occasion (Rs./Number) Rs. 5.00
$ Free while roaming in BSNL Network. In other cases, 1.2p/sec will be charged
Important notings :
1) The procedure to avail Friends & Family facility under Student Plan & Reduced call facility under normal plans is detailed below.
2) Charges for Delivery report of SMS is NIL (Applicable for both prepaid & postpaid customer)
3) MMS charges – All General profiles : Rs. 3/MMS, All Lifetime profiles : Rs. 5/MMS, International MMS : Rs. 8/MMS
(Same MMS charges are applicable while in national roaming)
4)GPRS charges @ 4 paise /10 KB (Home Network / Roaming).
Page 3 of 4
Various vouchers available for GSM prepaid & its functionality :
Three types of vouchers are available viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers.
a) Plan voucher:
i) It is used to enroll a customer into a tariff plan. It will not provide any monetary value. However,
free usage in terms of minutes/MB/ Number of SMS for voice, SMS, VAS respectively is offered in
the Plan Voucher.
ii) It will have validity. Customer can use this plan voucher to extend his plan validity and for
migration from one plan to other.
b) Top-up voucher:
i) Monetary value in rupees only will be offered.
ii) It will not have any restriction on its validity or usage
c) Special Tariff Voucher:
i) It will provide Special Tariff facility (voice call, data or SMS) with a maximum of 90 day Special
Tariff validity. This voucher will not extend the SIM validity.
ii) It will not provide any additional monetary value to the consumer.
Migration from one plan to another :
Migration from one prepaid plan to other (Saral Anant, per second plan, per minute plan, General plan & Roam
Free plan) is allowed any time with the use of Plan vouchers. Migration facility is not applicable for Special plans of
Pyari Jodi, Student Special plan & Jai Jawan plan.
Validity Extension :
Per second Plan, Per minute plan & General plan : Validity can be extended by use of Plan continuation
voucher of Rs. 34 (Plan continuation voucher will be applicable only after use of Plan voucher atleast once)
For Saral Anant customers : MRC Rs. 200 in six months is implemented as per present system of giving
proportionate validity with minimum of 45 days for Rs. 50 Topup and in multiples of Rs. 50 (ie. Rs.100 & 150
will extend validity by 90 & 135 days respectively). Plan vouchers are not applicable for Saral Anant validity
extension.
Special Plans (Pyari Jodi, Student Special, Jai Jawan & Roam Free) : Validity can be extended by use of
Plan Voucher.
Top-up vouchers :
The Top-up vouchers will only provide talk value without any validity extension. The Top-up vouchers available
are as below :
Top-up voucher denomination (MRP
in Rs. Incl. of S. Tax)
Range Usage Value allowed
with Top-up vouchers
600-5500 With increment of Rs. 100 Detailed on Flexi-Topup voucher
60-550 With increment of Rs. 10 table below
10-55 With increment of Re. 1
Note:
1. Increased talk value is available on Topup of Rs. 3300 & 5500. For talk values, see table below.
2. All the printed Topup vouchers will provide talk value only in accordance with the Top-up table given below. No
validity will be provided with these vouchers.
Closed User Group (CUG) for prepaid services :
The following charges will be deducted from the account balance of each prepaid customer for a Local CUG group :
Group Size Local CUG Charges (Rs.)
3 to 25 Rs. 2.70 daily
26 and above Rs. 2.00 daily
CUG will be applicable while in Home LSA & not in national roaming. Calls within the CUG are free.
Customers under Plans “1p/sec, 49p/min, 2G Spl, 3G Spl & Pyari Jodi” are eligible for CUG group. CUG
facility is not available for Lifetime customers.
The calls within CUG refers to voice calls only and do not include video calls.
All other terms and conditions will remain same.
Page 4 of 4
Procedure to avail Reduced call charges facility under prepaid plans and Friends &
family facility under Student Special Plan
All Subscribers under normal prepaid plan can enjoy reduced call charges facility on 3 BSNL numbers.
Two on-net Local numbers (MP & CG) and one on-net STD number is allowed.
Similarly Customers registered under Student Special Plan can avail Friends & Family facility on 5
numbers. The numbers can be either on-net or off-net.
DIAL 241 (IVR Announcement):
To consult to your friends and family number list : Dial 1
To add a new number : Dial 2
To modify a number : Dial 3
To Remove a number (This announcement is Not Applicable as numbers cannot be removed): Dial 4
To quit : Dial 5
Dial 1 -- your friends & family list contains the number ----, the number ---,
Dial 2 -- please enter the number prefix with 0 & then followed by #. To confirm dial 1, to cancel dial 2
Your request has been taken into account.
Dial 3 -- please enter the number you want to modify, prefix with 0 & then followed by #.
please enter new number prefix with 0 & then followed by #.
to confirm dial 1, to cancel dial 2
Your request has been taken into account.
(Rs. 5 will be deducted from prepaid account on every modification)
Dial 4 -- you don't have access to friends & family management service. Please contact your customer care.
For all Prepaid Plans (except Student Plan) Off-net numbers are not applicable as reduced call facility
numbers. For Student Special Plan STD on-net & off-net numbers are not applicable as F&F numbers. The
customers may be informed about the same. However system can accept these numbers via IVR 241 but
charging will be Normal (without any concession) and Rs 5 per modification will be deducted from
customer account.
Cost of Starter pack : Rs.20/-(2G SIM), Rs. 59/-(USIM), Talk Time - NIL, Validity-7 days.
Plan Vouchers :
MRP of Plan
Voucher (Rs.)
Plan Type & Tariff
Applicable
Initial Plan
Validity
Benefits Applicable
36 Saral Anant Lifetime Prepaid Lifetime tariff applicable
42 Per Second Plan 180 Days All on-net local call Charges - 1 p/sec
Local SMS – 60 Paise, National SMS – 70 Paise
37 Per minute Plan 180 Days All on-net local call Charges - 49 p/min
Local SMS – 60 Paise, National SMS – 70 Paise
180 General 180 Days General revised tariff applicable
151 Roam Free 90 Days Free incoming while Roaming
80 Pyari Jodi 90 Days
Scheme for BSNL Postpaid Landline/WLL customers
with Special facility of Free 30min/day calling on one
registered LL/WLL
40 Student Special 30 Days Scheme for students with Special facility of 5 Friends &
family nos. with reduced calling charge
102 Jai Jawan 30 Days
Scheme for Central Armed Force Personnel with
Special facility of Free 20 min/day calling to two
on-net Mobile/ LL/WLL anywhere in India
The freebies offered with each Plan Voucher will vary, as detailed below in prepaid tariff table.
To check freebies : Dial *112# and select option (1 to 6), the information about freebies available will be delivered by SMS.
GSM Prepaid Mobile Tariff under various Plans : PREPAID TARIFF TABLE
A. Plan Vouchers ->>> Saral
Anant
Per
Second
Plan
Per
Minute
Plan
General Roam
Free
Pyari
Jodi @
Student
Special
Jai
Jawan
a). MRP of Plan Voucher in Rs. 36 42 37 180 151 80 40 102
b). Free Usage Allowed with Plan Voucher (to be used within 30 days)
Free Voice Call In Min. In Sec. In Min. In Min. In Sec. In Sec. In Min. In Sec.
i) On-net 20 min. 1800 sec 50 min 150 min 6000 sec
ii) Off-net 10 min. 1200 sec 20 min 150 min 6000 sec
iii) Any network - - - - 7000 sec^ 30 min^ 8000 sec^
Free Video Call
Local/STD On-net 0 0 0 100 min 3000 sec 0 0 600 sec
Free Data Usage in MB 10 50 50 100 50 10 50 10
Free P2P SMS in Nos
Local 25 50 50 100 50 25 100 25
National 25 50 50 100 50 25 100 25
c) Initial Plan Validity in days Lifetime* 180 days 90 days 90 days 30 days 30 days
d) Applicability of STV All STVs are applicable Selected STVs are applicable
e) Bonus Period (GP-I) 15 15 days
(GP-II) NA 165 days
f)Minimum Recharge
Condition
Rs.200
every six
months*
NA NA NA NA NA NA NA
B. Plan Details:
Applicability 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G 2G&3G
Voice Call Charges Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Sec Rs./Sec Rs./Min Rs./sec
Local On-net 0.90 0.01 0.49 0.50 0.012 0.01 0.40 0.01
Local Off-net 0.90 0.012 0.59 0.60 0.015 0.012 0.60 0.012
Reduced call charges on 2
BSNL local numbers (Rs./Min)
0.30 Rs.0.30/
Min
0.30 0.30 Rs.0.30/
Min
Rs.0.20/
Min
N/A Rs.0.20/
Min
Page 2 of 4
Plans Details : Saral
Anant
Per
Second
Plan
Per
Minute
Plan
General Roam
Free
Pyari
Jodi
Student
Special
Jai Jawan
Friends & Family Number N/A 5 F&F# N/A
STD On-net 1.20 0.012 0.59 0.50 0.012 0.01 0.40 0.01
STD Off-net 1.50 0.012 0.59 0.60 0.015 0.012 0.60 0.012
Reduced call charges on 1
BSNL STD number (Rs./Min) 0.50 Rs.0.30/
Min 0.30 0.30 Rs.0.30/
Min
Rs.0.30/
Min N/A
Rs.0.30/
Min
ISD Call
As per prepaid ISD tariff. ISD tariff is subject to revision depending upon fluctuation
in International Carrier Rates
Video Call Charges Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min
Local On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
Local Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
STD On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
STD Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
Incoming Nil Nil Nil Nil Nil Nil Nil Nil
SMS $ Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS
Local 0.80 0.60 0.60 0.60 0.60 0.60 0.05 0.60
National 1.00 0.70 0.70 0.70 0.70 0.60 0.50 0.60
International 5.00 5.00 5.00 5.00 5.00 5.00 3.00 5.00
National Roaming
Voice Call Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Sec Rs./Sec Rs./Min Rs./Sec
Local On-Net 1.00 0.012 0.59 0.60 0.012 0.01 0.60 0.01
Local Off-net 1.00 0.012 0.59 0.60 0.015 0.012 0.60 0.012
STD On-Net 1.50 0.012 0.59 0.80 0.012 0.01 0.80 0.01
STD Off-net 1.50 0.012 0.59 0.80 0.015 0.012 0.80 0.012
Incoming Call 1.00 0.012 0.59 0.60 0$ 0.01 0.60 0.01
SMS $ Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS Rs./SMS
Local SMS 1.00 0.70 0.70 0.70 0.70 0.60 0.50 0.60
National SMS 1.00 0.70 0.70 0.70 0.70 0.60 0.50 0.60
International SMS 5.00 5.00 5.00 5.00 5.00 5.00 3.00 5.00
Non-P2P SMS (From Home
LSA/While National Roaming)
2.00 2.00
Incoming SMS Nil Nil Nil Nil Nil Nil Nil Nil
Video Call Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min
Local On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
Local Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
STD On-net 1.00 0.02 1.00 1.00 0.012 1.00 1.00 0.70
STD Off-net 1.50 0.03 1.50 1.50 0.015 1.50 1.50 1.00
Incoming Call 1.00 0.02 1.00 1.00 0$ 1.00 1.00 0.70
* For Saral Anant customers MRC Rs. 200 in six months is implemented as per present system of giving proportionate
validity with minimum of 45 days for Rs. 50 Topup and in multiples of Rs. 50 (ie. Rs.100 & 150 will extend validity by 90
& 135 days respectively)
^ Available in Home LSA only.
$ Maximum SMS limited to 200 SMS/Day.
@ Free local calls for 30 minutes per day to one BSNL Landline/WLL (Fixed/Limited Mobility) number in his/her own name.
# Reduced call charges to 5 Friends & Family Local Nos. : 3 on-net & 2 off-net
Call charges while in Home LSA Rs./Min : On-net & Off-net Numbers Rs.0.30/min
Each change in Number per occasion (Rs./Number) Rs. 5.00
$ Free while roaming in BSNL Network. In other cases, 1.2p/sec will be charged
Important notings :
1) The procedure to avail Friends & Family facility under Student Plan & Reduced call facility under normal plans is detailed below.
2) Charges for Delivery report of SMS is NIL (Applicable for both prepaid & postpaid customer)
3) MMS charges – All General profiles : Rs. 3/MMS, All Lifetime profiles : Rs. 5/MMS, International MMS : Rs. 8/MMS
(Same MMS charges are applicable while in national roaming)
4)GPRS charges @ 4 paise /10 KB (Home Network / Roaming).
Page 3 of 4
Various vouchers available for GSM prepaid & its functionality :
Three types of vouchers are available viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers.
a) Plan voucher:
i) It is used to enroll a customer into a tariff plan. It will not provide any monetary value. However,
free usage in terms of minutes/MB/ Number of SMS for voice, SMS, VAS respectively is offered in
the Plan Voucher.
ii) It will have validity. Customer can use this plan voucher to extend his plan validity and for
migration from one plan to other.
b) Top-up voucher:
i) Monetary value in rupees only will be offered.
ii) It will not have any restriction on its validity or usage
c) Special Tariff Voucher:
i) It will provide Special Tariff facility (voice call, data or SMS) with a maximum of 90 day Special
Tariff validity. This voucher will not extend the SIM validity.
ii) It will not provide any additional monetary value to the consumer.
Migration from one plan to another :
Migration from one prepaid plan to other (Saral Anant, per second plan, per minute plan, General plan & Roam
Free plan) is allowed any time with the use of Plan vouchers. Migration facility is not applicable for Special plans of
Pyari Jodi, Student Special plan & Jai Jawan plan.
Validity Extension :
Per second Plan, Per minute plan & General plan : Validity can be extended by use of Plan continuation
voucher of Rs. 34 (Plan continuation voucher will be applicable only after use of Plan voucher atleast once)
For Saral Anant customers : MRC Rs. 200 in six months is implemented as per present system of giving
proportionate validity with minimum of 45 days for Rs. 50 Topup and in multiples of Rs. 50 (ie. Rs.100 & 150
will extend validity by 90 & 135 days respectively). Plan vouchers are not applicable for Saral Anant validity
extension.
Special Plans (Pyari Jodi, Student Special, Jai Jawan & Roam Free) : Validity can be extended by use of
Plan Voucher.
Top-up vouchers :
The Top-up vouchers will only provide talk value without any validity extension. The Top-up vouchers available
are as below :
Top-up voucher denomination (MRP
in Rs. Incl. of S. Tax)
Range Usage Value allowed
with Top-up vouchers
600-5500 With increment of Rs. 100 Detailed on Flexi-Topup voucher
60-550 With increment of Rs. 10 table below
10-55 With increment of Re. 1
Note:
1. Increased talk value is available on Topup of Rs. 3300 & 5500. For talk values, see table below.
2. All the printed Topup vouchers will provide talk value only in accordance with the Top-up table given below. No
validity will be provided with these vouchers.
Closed User Group (CUG) for prepaid services :
The following charges will be deducted from the account balance of each prepaid customer for a Local CUG group :
Group Size Local CUG Charges (Rs.)
3 to 25 Rs. 2.70 daily
26 and above Rs. 2.00 daily
CUG will be applicable while in Home LSA & not in national roaming. Calls within the CUG are free.
Customers under Plans “1p/sec, 49p/min, 2G Spl, 3G Spl & Pyari Jodi” are eligible for CUG group. CUG
facility is not available for Lifetime customers.
The calls within CUG refers to voice calls only and do not include video calls.
All other terms and conditions will remain same.
Page 4 of 4
Procedure to avail Reduced call charges facility under prepaid plans and Friends &
family facility under Student Special Plan
All Subscribers under normal prepaid plan can enjoy reduced call charges facility on 3 BSNL numbers.
Two on-net Local numbers (MP & CG) and one on-net STD number is allowed.
Similarly Customers registered under Student Special Plan can avail Friends & Family facility on 5
numbers. The numbers can be either on-net or off-net.
DIAL 241 (IVR Announcement):
To consult to your friends and family number list : Dial 1
To add a new number : Dial 2
To modify a number : Dial 3
To Remove a number (This announcement is Not Applicable as numbers cannot be removed): Dial 4
To quit : Dial 5
Dial 1 -- your friends & family list contains the number ----, the number ---,
Dial 2 -- please enter the number prefix with 0 & then followed by #. To confirm dial 1, to cancel dial 2
Your request has been taken into account.
Dial 3 -- please enter the number you want to modify, prefix with 0 & then followed by #.
please enter new number prefix with 0 & then followed by #.
to confirm dial 1, to cancel dial 2
Your request has been taken into account.
(Rs. 5 will be deducted from prepaid account on every modification)
Dial 4 -- you don't have access to friends & family management service. Please contact your customer care.
For all Prepaid Plans (except Student Plan) Off-net numbers are not applicable as reduced call facility
numbers. For Student Special Plan STD on-net & off-net numbers are not applicable as F&F numbers. The
customers may be informed about the same. However system can accept these numbers via IVR 241 but
charging will be Normal (without any concession) and Rs 5 per modification will be deducted from
customer account.
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